Frequently asked
If something is missing here, write to us.
Will my data really stay in Europe?
Yes. Your Nextcloud runs on our infrastructure located in Europe, in full GDPR compliance. Data is not transferred outside the EU.
Do I need to know server administration?
No. The service is fully managed — updates, backups and security are on us. You just use it.
Can I change plan or expand storage later?
Yes. Both the plan and the storage size can be scaled up or down as needed, without downtime.
How quickly is the service ready?
After picking a plan and paying we provision the dedicated server under your subdomain within a couple of minutes.
What if I just need file storage?
If you don't need the full platform (calendar, contacts, Nextcloud apps, server panel), and just want secure disk billed per TB — a better fit is WebDisk Files.
What happens if a payment fails?
We send a payment request with a 7-day deadline. If the invoice is still unpaid, the server is stopped on day 7 (your data stays safe) and starts again as soon as the payment arrives. After 60 days of arrears we give 30 days’ notice of termination, and on day 90 the contract ends. You then have 30 more days to download your data and invoices — you can start the server once for 7 days from the portal, and support can provide a disk image on request. On day 120 the server and its data are permanently deleted; we warn you 7 days before. Exception: if the payment provider itself ends the subscription after failed payment attempts, the contract ends earlier — the server is stopped, and you can download your data and invoices on the same terms, until day 120 and for at least 30 days.